This page describes how Tintfolio evaluates refund requests for subscriptions and one-time credit packs. It is meant to be read alongside our Terms and responsible use guidelines.
Seven-day review window
Tell us within a week of the charge if the product did not meet expectations. We review each ticket individually—no automated “no” responses.
1. Subscription purchases
Monthly, annual, and ULTRA plans may qualify for a refund when the request arrives inside the first seven days and billing records show atypical usage or a verified technical failure on our side.
- Window: Email support within seven calendar days of the first successful charge.
- Review: We weigh usage volume, error logs, and the explanation you provide.
- Partial credits: Heavy usage may lead to a partial credit instead of a full reversal— we will spell out the math.
- Renewals: Automatic renewals are generally final. Cancel before the renewal date if you no longer need access.
2. Credit top-ups
Add-on word credits are refundable only when little or none of the balance has been consumed.
- Unused packs: Full refunds are possible within seven days if no credits from that purchase were spent.
- Partial usage: We may approve a pro-rated refund after reviewing remaining balance and timestamps.
- Outages: Platform-wide incidents can extend eligibility—reference any ticket numbers in your note.
3. Cases we usually decline
- Requests received after the seven-day review window
- Packs or allowances that were fully consumed
- Renewal cycles you did not cancel ahead of the invoice
- Accounts closed for violating our policies
4. How to submit a request
- 1
Email billing
Use hello@tintfolio.com with “Refund request” in the subject so routing stays fast.
- 2
Include proof of purchase
Order ID, last four digits of the card, and the date/time of the charge help us locate the ledger entry.
- 3
Describe the issue
A short paragraph about what went wrong is enough—we do not need essays.
- 4
Wait for a decision
Most threads close within two business days; approved payouts follow the timelines in section 5.
5. Payout timing
- Internal processing: Five to ten business days after approval.
- Original tender: Funds return to the card or wallet that paid.
- Bank posting: Institutions may need another three to five days to display the credit.
6. Canceling renewals
- Use the account billing page to turn off auto-renew; access continues through the paid period.
- Stopping renewal does not automatically refund the current cycle—use section 4 if you need money back.
- You may resubscribe whenever you like; previous presets and history remain tied to your login.
7. Chargebacks
Talk to us before disputing a charge with your bank. Chargebacks freeze accounts while processors investigate and may incur extra network fees.
Heads up: bank disputes routinely take longer than an email thread with our team.
8. Updates
When we adjust this policy, the revision date at the top changes. Continuing to use Tintfolio after an update means you accept the latest version.
9. Direct line
hello@tintfolio.com